Really, you’d think there would be lots of choice when it comes to hosting wouldn’t you? Well I’ve spent several days and many phone calls to try and find a hosting company for the up and coming launch of glasscubes.com . Aside from rackspace I cannot (yet) find a company that understands whats needed and can provide a good level of support.
Most of the companies have 24×7 support, but it many ticket based, of even if phone based, they still have at best an hours resolution time. Thats just not going to cut the mustard. We need a company that can respond immeadiately to a situation - its unacceptable for our customers not to have access to their data. We on our side a building a very reliable and fault tolerant system. However there are always unexpected issues in production coming from hardware, network to just plain unlucky.
So far Rackspace have been the only company that can provide what we’re after at the level we want - so whats the problem? well cost of course - as a small startup where every penny counts its a bit painfull. Whether we can find a replacement or not in the next couple of months we’ll see.
Just to add, we’ve been looking at Amazon EC2 as well with interest. I’d love to go with that for many reasons - whats stopping us? - slow support turn around…
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